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A waitron, waiter, or waitress is one who works at a restaurant or a bar waiting on customers — supplying them with food and drink as requested. Traditionally, a male waiting tables is called a "waiter" and a female a "waitress." Some people prefer to use gender-neutral language, either using "waiter" indisciminantly for males and females, or using "waitron", a late-20th century invented word. Waitrons can also be employed in (mainly large) private households, but there such specialisation is rarer the general domestic staff performing the waitrons function.
Waiting tables is one of the most common occupations in the U.S. (along with nursing, and teaching). The Bureau of Labor Statistics estimates that, as of May 2005, there are over 2.2 million persons employed as waiters and waitresses in the U.S.[1]
Many employers' waitrons wear a uniform.
Waitrons' duties include preparing tables for a meal, taking customers' orders, serving drinks and food, and cleaning up before, after and during servings in a restaurant. Depending on the restaurant, other less common duties may be required, such as singing birthday songs to customers who are celebrating a birthday. A theme restaurant may even require waiters to dance (e.g. Joe's Crab Shack). There are now event caterers that outsource waiter/s/esess to events and specific functions.
Silver service waitrons are specially trained to serve at banquets or high-end restaurants. They follow specific rules of service and it is a skilled job. They generally wear black and white with a long, white apron (extending from the waist to ankle). The head waitron is in charge of the staff of waitrons, and is also responsible for assigning seating. This person can also be referred to as the maître d'hôtel. Some restaurants employ busboys or busgirls to assist the waiters and/or waitresses.
The English writer Wilfred Gowers-Round wrote a number of Rules For Waiters that he called a "Manifesto":
In the United States, United Kingdom, Canada, most other Western countries and the Middle-East, it is customary for customer to pay tip to a waitron after a meal. In many U.S. states, waitrons, like other "tipped" employees, can be paid a lower minimum wage than other occupations. For example, waitrons in Georgia are generally paid around $2.13 an hour. Tips are commonly between 10% and 20% of the total bill, depending the level and quality of service. In the UK around 10% is a standard tip. In restaurants where a ‘service charge’ is automatically applied (which is usually between 10% and 15%) an additional voluntary tip is not usually given. Service charges are normally optional and often only apply to large parties.
In contrast, waitrons in Japan refuse tips, which are sometimes even considered an insult. It is believed there that leaving a tip implies that the waitrons not being paid enough by his or her employer, or that the customer believes the server must be paid extra to deliver a proper service.
Tipping is not customary in Asia including Australia and New Zealand and is not factored into wages of waitrons. However, tips are appreciated especially if the customer or party has been unusually difficult or has left a mess. For example, parents of small children may leave a small tip.